- After Sales Service
After sales service
Our After Sales Service has been carefully developed to provide a superior level of service and reliability.
Our customers benefit from the fundamental understanding we acquire of their plant during the design and construction phase, as well as from our skilled service team, which offers unparalleled expertise in all areas of power plant equipment operation and maintenance with respect to: process, mechanical, electrical, automation
Exergy’s After Sales team is highly trained and experienced in the technical features of our ORC plants. This facilitates rapid, effective and reliable in-house assistance for any issue.
MORE THAN 900,000 HOURS OF OPERATION OF EXERGY’S POWER PLANTS.
The After Sales service offers 24/7 support through remote assistance tools and on-site visits carried out by experienced members of the Exergy maintenance team if needed.
EXERGY’s after sales maintenance program offers the advantages of no unpredicted stoppage, continuous operation and long plant life, thereby ensuring maximum electricity production levels for the customer.
The EXERGY service offer is valid from the start-up of the ORC module, and goes beyond the plant warranty (WI), which is part of the machinery supply contract.
A FAST RESPONSE TIME
LESS THAN
1 HOUR
A DEDICATED LOCAL SERVICE TEAM IN TURKEY FOR QUICK ON-SITE ASSISTANCE
RECORD AVAILABILITY (> 99%) OF POWER PLANTS UNDER SERVICE CONTRACT
The Exergy service offer is valid from the start-up of the ORC module, and goes beyond the plant warranty (WI), which is part of the machinery supply contract.
EXERGY offer three levels of After Sales Service:
1
STANDARD MAINTENANCE (SM)
2
PREDICTIVE MAINTENANCE (PM)
3
WARRANTY OF PLANT AVAILABILITY (WOPA)
Service inclusions
| SM | SM + PM | SM + PM - WoPA | |
|---|---|---|---|
| REMOTE ASSISTANCE (ONLINE & PHONE) |  | | |
| MONTHLY PLANT OPERATION REPORT | | | |
| UP TO 2 SERVICE VISITS PER YEAR BY EXERGY TECHNICIANS | | | |
| MONITORING AND ANALYSIS OF MAIN ROTATING EQUIPMENT | | | |
| PREVENTIVE REPLACEMENT OF MAIN ROTATING WEAR PARTS | | | |
| CONTROL & SYSTEM PERFORMANCE CHECK | | | |
| WARRANTY OF POWER PLANT AVAILABILITY | | | |
| SUPPLY OF STRATEGIC SPARE PARTS | | ||
| FAST ON-SITE INTERVENTION IN CASE OF FAILURE (LOCAL SUPPORT) | | |
Exergy’s after sales maintenance program offers the advantages of no unpredicted stoppage, continuous operation and long plant life, thereby ensuring maximum electricity production levels for the customer.
Besides the standard after sales training provided to all clients during commissioning, our service team offers additional online sessions or on-site training workshops for operating staff as needed.
